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Process Study and ERP Selection

An Enterprise Resource Planning (ERP) solution is the backbone of any organization that aspires to streamline its operations and is seeking scalable growth.


While there is a plethora of ERP solutions in the market, every organization has its own innate needs and maturity level to adapt to such solutions. Before we implement an ERP solution, we must understand the key business drivers that impact the organization’s future in the near-term, medium-term, and long term.


Many times, companies embark on their ERP journey without due diligence, and unsurprisingly, they end up on the scrap heap of ERP failures, which is a staggering 75% globally.


This case study is about a customer who wanted to kick-start their ERP initiative and how Entapp Consulting helped them get there successfully.

 

The Problem at Hand

 

The customer is into the supply, installation, and maintenance of data-center components in the Bahamas for the BFSI, Hospitality, Tourism, and IT Industries. They import all the components and had an extensive client portfolio that was highly demanding and dynamic in nature. The client was using multiple disparate applications to manage their day-to-day operations.

 

The following are some of the key challenges that they were facing:


  • Lack of a single enterprise-wide application backbone to manage their day-to-day operations which included Finance, CRM, Procurement, Inventory, Projects, Field Services, Retail Store, Human Resources, and Payroll.

  • No real-time reporting and business visibility due to multiple and disparate applications.

  • No single source of truth for top management to make informed business decisions.

  • Being a tourism-dependent market, there were severe fluctuations in demand and there was no planning system to help manage the seasonal highs and lows.

 

Our Approach

 

We, at Entapp Consulting, performed an overall maturity assessment of the customer using our REACH™ Program. This included a 360-degree assessment of the customer’s ecosystem to understand their business, market dynamics, competition, statutory & quality compliances, environmental regulations, etc. This was followed by:

 

  • Process Consulting - We used our comprehensive framework of tools, checklists, and templates to interact with the strategic, tactical, and operational personnel in the customer organization to capture every possible detail. We conducted workshops to identify, prioritize and classify detailed business process flows across all functional areas with an emphasis to quantify all identified KPIs with measurable metrics.

  • ERP & Partner Selection – Evaluations of solutions like SAP S/4 HANA, Oracle NetSuite, Microsoft Dynamics 365, ODOO, and SAP Business One across parameters like Functional Fitment, Cost of Acquisition, Cost of Customization, Cost of Support, and Ease of Use. A formal RFP process to identify the right implementation partner using a five-point rating system across parameters like Scope Fitment, Solution Architecture, Implementation Approach & Methodology, Project Governance Methodology, Relationship with ERP OEM, Quality of Reference Customers, Project Management capabilities, Project Timeline and Project Commercials.

  • ERP Process Validation – Validation and Testing of Business Processes configured and customized by the ERP Vendor before handing over the system to the Customer’s Users for Acceptance Testing and Certification.

 

Business Outcomes

 

The following are some of the key outcomes of this engagement:

 

  • Identification and Implementation of a best-fit, affordable, and scalable ERP solution that unified all key business drivers into a single platform.

  • 60% improvement in Order Fulfilment and Service Delivery timelines

  • 50% reduction in lead times for key component procurement leading to a 40% savings in inventory costs

  • Improvement in component procurement and distribution planning leading to minimal impact during seasonal demand fluctuations

  • Creation of Intellectual Property – As a result of the REACH Program, the customer unearthed a wealth of information that was previously known but poorly documented. The program helped discover a few unique selling propositions that helped the customer increase their competitive advantage.

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